FQAs

What are your shipping options and how long does delivery take?

We ship worldwide using a variety of trusted international carriers. While we do not currently offer next-day delivery, we prioritize fast and secure processing of every order.

  • Processing time: 1–4 business days for verification, quality checks, and packaging.
  • Shipping time: Typically 10–15 business days, depending on your location.
    Shipping times may vary due to customs or external delays.

Do you ship internationally?

Yes, we ship to most countries worldwide.

  • Regions covered: North America, Europe, Asia, Australia, and more.
  • Additional costs: Customs duties or taxes may apply depending on your local regulations and are the buyer’s responsibility.
  • Delivery times: Similar to domestic orders—typically 10–20 business days after processing.
  • How can I track my order?
    To track your order, please visit our "tracking" page.

What is your return and refund policy?

You have 30 days from the date of delivery to request a return or refund.

We accept returns or issue refunds in the following cases:

  • Damaged or defective items: Items arrived broken, scratched, or malfunctioning.
  • Incorrect items: Wrong item or wrong size/color received.
  • Missing items: Part of the order is missing.
  • Package not received: No tracking update for 10 days (domestic) or 30 days (international).

  • Quality issues: Products significantly different from the description or unreasonably poor quality.

Proof Required: Please provide clear photos or videos showing the issue.

What Doesn’t Qualify

  • Buyer’s remorse or change of mind.
  • Incorrect address provided by customer.
  • Orders delayed due to uncontrollable factors (e.g., customs, natural disasters).

Return Process

  1. Contact us at info@furtrendpetstore.com within 30 days of receiving the item.
  2. Include your order number and photo/video evidence.
  3. We’ll review your request within 2 business days.
  4. If approved, we’ll issue a refund or send a replacement at no extra cost.

Refunds

  • Refunds are issued to your original payment method within 3–7 business days after approval.
  • If the refund is delayed, please check with your bank or payment provider.

Can I cancel or change my order after placing it?

We understand — sometimes things change! Here's what you need to know:

You can cancel or modify your order within 6 hours of placing it — before it is processed or shipped.

How can I contact you for support?

Email Support

Send us an email at info@furtrendpetstore.com — we typically respond within 24 hours on business days.

Contact Form

Use our Contact Us form to send us a message directly from our website. Be sure to include your order number for faster assistance.

Live Chat

Click the chat icon at the bottom right corner of any page to talk to us in real-time (available during business hours).